Shipping & Delivery
For transport within the Netherlands, with the exception of the Caribbean Netherlands, Joy’nae charges standard shipping costs. For consumers from countries other than the Netherlands, the contribution to the shipping costs depends on the country and the amount of the order. Joy’nae reserves the right to conform this amount to the most current rates for these services by PostNL or an equivalent provider of parcel services.
* Is your country not in the list? Contact us for a shipping price based on your country.
Free shipping on all orders in the Netherlands from €100,-.
Free worldwide shipping on all orders from €199,-.
Joy’nae sends all orders in principle within 1-3 working days after receipt of the order via PostNL (abroad may be a different delivery service) to the delivery address specified when ordering. If we deviate from this for certain reasons, the consumer will be notified by e-mail. If the consumer is not at home at the time of delivery, the consumer can pick up the package at a PostNL point in the area. If the package is not collected within 3 weeks, the package will be returned to us. Joy’nae will refund the purchase amount minus the shipping costs to the consumer.
When terms are stated in working days, this refers to all days from Monday to Friday, with the exception of legal holidays.
The stated delivery times are only indicative. Exceeding the agreed delivery times does not entitle the consumer to compensation, dissolution of the agreement or non-fulfillment of any obligation that may arise for the consumer from this or any other related agreement.
The product must be delivered to the consumer no later than 30 days after ordering. If this does not happen, the consumer can immediately cancel the purchase. The foregoing does not apply if the parties have agreed on a different delivery period, if there is force majeure on the part of Joy’nae or the third party or third parties engaged by it.
Joy’nae strives to deliver the order in one go, but can also deliver the order in parts.
We do our best to keep the website as up-to-date as possible. However, it may happen that an item is no longer available. In that case Joy’nae will contact the consumer as soon as possible.